Shipping policy

  • DJC ELECTRONICS

    SHIPPING & DELIVERY POLICY

    At DJC Electronics, we are committed to providing fast, reliable, and secure delivery throughout South Africa. This Shipping & Delivery Policy outlines our delivery procedures, estimated delivery times, customer responsibilities, and other important information relating to the shipment of your order.

    By placing an order with DJC Electronics, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.

    1. DELIVERY AREAS

    DJC Electronics currently delivers to addresses within the Republic of South Africa.

    Delivery to remote, outlying, or rural areas may require additional transit time and may incur additional courier charges. Customers will be notified of any additional costs before an order is dispatched.

    2. ORDER PROCESSING

    Orders are processed during our normal business hours:

    Monday to Friday

    08:00 – 17:00

    (excluding weekends and South African public holidays)

    Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

    Orders are only processed once full payment has been received and successfully verified.

    3. DELIVERY TIMEFRAME

    Once payment has been confirmed, orders are generally dispatched within 1 business day.

    Standard delivery typically takes 2–3 business days from the date of dispatch for major metropolitan areas within South Africa.

    Delivery times are estimates only and may vary depending on:

    • Your delivery location

    • Courier network capacity

    • Peak shopping periods

    • Public holidays

    • Weather conditions

    • Supplier delays

    • Unforeseen circumstances beyond our reasonable control

    While every effort is made to meet estimated delivery times, DJC Electronics cannot guarantee delivery on a specific date or time.

    4. DELIVERY COSTS

    Delivery charges are calculated during checkout based on factors including:

    • Delivery destination

    • Parcel size and weight

    • Courier rates

    Any applicable delivery charges will be displayed before payment is completed.

    From time to time, DJC Electronics may offer promotional free shipping on selected products or for qualifying order values. Such promotions are subject to separate terms and conditions.

    5. ORDER TRACKING

    Once your order has been dispatched, you will receive confirmation containing your tracking information where available.

    Customers are responsible for monitoring the progress of their shipment using the tracking details provided.

    6. DELIVERY ADDRESS

    Customers are responsible for ensuring that all delivery information provided is complete and accurate.

    This includes:

    • Full name

    • Street address

    • Suburb

    • City

    • Postal code

    • Contact telephone number

    • Email address

    DJC Electronics accepts no responsibility for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

    7. FAILED DELIVERY ATTEMPTS

    If delivery cannot be completed because:

    • No person is available to receive the parcel;

    • The delivery address is incorrect;

    • Access to the property cannot be obtained; or

    • The customer cannot be contacted,

    the courier may attempt redelivery or return the parcel to the courier depot.

    Any additional delivery or return charges arising from failed delivery attempts may be payable by the customer.

    8. INSPECTION UPON DELIVERY

    Customers are encouraged to inspect their parcel immediately upon delivery.

    If the packaging appears damaged, tampered with, or opened, customers should:

    • Note the damage with the courier where possible.

    • Take clear photographs before opening the parcel.

    • Notify DJC Electronics within 24 hours of delivery.

    Failure to report transit damage promptly may affect the processing of a claim.

    9. RISK AND OWNERSHIP

    Risk in the goods passes to the customer upon successful delivery to the delivery address provided.

    Ownership of the goods remains with DJC Electronics until full payment has been received and cleared.

    10. DELIVERY DELAYS

    Although we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

    • Severe weather conditions

    • Road closures

    • Courier operational delays

    • Industrial action

    • Power outages

    • Natural disasters

    • Public unrest

    • Customs or regulatory inspections (where applicable)

    • High order volumes during promotional periods

    DJC Electronics shall not be held liable for delays arising from such circumstances.

    11. UNDELIVERABLE PARCELS

    If a parcel is returned to DJC Electronics because it was undeliverable due to incorrect address details, refusal of delivery, or failure to collect from the courier depot, the customer may be responsible for additional courier charges before the order is re-dispatched.

    12. LOST OR MISSING PARCELS

    If your parcel has not been delivered within the estimated delivery timeframe, please contact us as soon as possible.

    We will investigate the matter with the courier and provide updates throughout the investigation.

    Lost parcel investigations may take several business days depending on the courier's procedures.

    13. INCORRECT ITEMS

    If you receive an incorrect product, please notify DJC Electronics within 48 hours of delivery.

    Where the error is confirmed, we will arrange collection of the incorrect item and dispatch the correct product at no additional cost to you.

    14. FORCE MAJEURE

    DJC Electronics shall not be liable for delays or failures in delivery resulting from events beyond our reasonable control, including but not limited to:

    • Natural disasters

    • Floods

    • Fires

    • Epidemics or pandemics

    • Government restrictions

    • Labour strikes

    • Civil unrest

    • Power failures

    • Internet outages

    • Courier disruptions

    • Supplier shortages

    15. CUSTOMER SUPPORT

    For any questions regarding your shipment, please contact our customer support team.

    DJC Electronics

    Email: djcloete123@gmail.com

    Website: www.djcelectronics.co.za

    Please include your order number when contacting us so we can assist you as quickly as possible.

    POLICY CHANGES

    DJC Electronics reserves the right to amend or update this Shipping & Delivery Policy at any time without prior notice. The version published on our website at the time your order is placed will apply to that order unless otherwise required by law.

    IMPORTANT NOTICE

    Nothing in this Shipping & Delivery Policy limits or excludes any rights afforded to consumers under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African legislation.